Delivery & Returns

There is no shipping fee for your purchases of 750 TL and above throughout Turkey. For orders under 750 TL, standard shipping fee is applied.

Overview of Delivery Options

Delivery options allow customers to determine their preferred methods of picking up and receiving their orders. Our company aims to personalize the shopping experience and increase customer satisfaction by offering customers various delivery options.

1. Determine the Delivery Method of Your Order

2. You will receive a confirmation message for your order

3. Wait for your order to arrive

4. Pick up your order at the Checkout

Exchange & Return

When shopping online, the presence of a reliable delivery and return policy allows your customers to shop in peace. Our company offers a transparent and easy delivery and return policy by prioritizing customer satisfaction.

Delivery Policy:

  • Your orders are usually processed and shipped within 1-3 business days.
  • Cargo company and delivery time may vary depending on the region where your order is located.
  • You can take advantage of free shipping for orders over a certain amount. Detailed information is available on our website.

Return Policy:

  • If you are not satisfied with your order, you can request a return within 14 days from the date of delivery.
  • The products to be returned must be in their original packaging, unused and undamaged.
  • After creating your return request, our customer service will provide you with the necessary guidance and initiate the return process.

Return Process:

  • Once your return request has been approved, the return process will be completed and the payment will be refunded.
  • During the return shipment, the shipping fee is on you.
  • If you have any questions about the return process, our customer service will be happy to assist you.

Safe Shopping: Our company aims to provide our customers with a safe and pleasant shopping experience. Our delivery and return policies have been created in line with this goal and aim to keep our customers' satisfaction at the highest level.

Frequently Asked Questions

What is the delivery time and is there a shipping charge?

Orders are usually processed and shipped within 1-3 business days. Cargo company and delivery time may vary depending on the region where your order is located. You can take advantage of free shipping for orders over a certain amount.

How does the return process work and who pays the shipping costs for the return?

If you are not satisfied with your order, you can request a return within 14 days from the date of delivery. The products to be returned must be in their original packaging, unused and undamaged. The shipping fee belongs to you during the return shipment.

I want to exchange my product, how does the exchange process work?

After submitting your exchange request to our customer service, you will be given the necessary guidance. The products sent for exchange must be in their original packaging, unused and undamaged. During the exchange process, the shipping fee belongs to you.

When will my parcel be delivered and can I change the delivery address?

Orders are usually prepared and shipped within 1-3 business days. If you want to change the delivery address, you can contact our customer service. However, address changes may not be possible after your order has been shipped.

How long does it take to complete the refund process and how is the refund amount refunded?

Once your return request is approved, the return process will be completed as soon as possible and the payment will be refunded. The refund process may vary depending on the bank transactions and shipping process. The refund amount will be refunded to the method of payment or another method of the customer's choice.

Contact Us

  • 0850 885 1709
  • WhatsApp
  • info@kir.com.tr

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kir.com.tr: The Meeting Point of Fashion and Style

As kir.com.tr, we aim to be a platform where fashionistas can find the style and elegance they are looking for. We gain the trust of our customers by offering original designs, quality products and reliable shopping experience in women's clothing.

We Bring Fashion and Style Together: kir.com.tr offers a wide range of products that appeal to every style and taste. We offer a wide range of products from daily wear to pieces designed for special occasions, from the trends of the season to classic and timeless pieces.

Quality and Reliability: Prioritizing customer satisfaction, we select products manufactured using the highest quality fabrics and materials. Working with reliable suppliers, we offer our customers high quality and durable products.