Kir Return & Exchange Policy

At Kir customer satisfaction is paramount to us. For this reason, we offer you an easy return and exchange if you are not satisfied with our products.

Return Period:

  • You can return the products within 14 days after receipt without any justification and without any criminal legal liability.
  • The return period starts from the day the goods are received in distance contracts.

Return Terms:

  • The products you want to return must be in their original packaging, with the invoice and unused.
  • The products must not have any tears, contamination or damage.
  • Products such as jewelry and underwear are not accepted for hygienic reasons.

Return Procedure:

  • You can take the product you want to return to the nearest Kir store in its original packaging and with the invoice.
  • If you want to return the products by cargo, you will be responsible for the return costs.
  • After your return is completed, the amount you paid will be refunded to you within 14 days.


  • You can exchange the products within 14 days for size or color change.
  • For the exchange process, the products must be in the original packaging, together with the invoice and unused.
  • Exchange can be made with the products in stock. For products that are not in stock, you will be informed as soon as possible.
  • There is no additional charge during the exchange process.

Enjoyable Shopping with Kir!