İade & Değişim

Your satisfaction is important to us! If you are not satisfied with the products you purchased at kir.com.tr, you can easily and quickly return or exchange them.

Overview of Delivery Options

Delivery options allow customers to determine their preferred methods of picking up and receiving their orders. Our company aims to personalize the shopping experience and increase customer satisfaction by offering customers various delivery options.

1. Determine the Delivery Method of Your Order

2. You will receive a confirmation message for your order
3. Wait for your order to arrive

4. Pick up your order at the Checkout

Exchange & Return

When shopping online, the presence of a reliable delivery and return policy allows your customers to shop in peace. Our company offers a transparent and easy delivery and return policy by prioritizing customer satisfaction.

Delivery Policy:

  • Your orders are usually processed and shipped within 1-3 business days.
  • Cargo company and delivery time may vary depending on the region where your order is located.
  • You can take advantage of free shipping for orders over a certain amount. Detailed information is available on our website.

Return Policy:

  • If you are not satisfied with your order, you can request a return within 14 days from the date of delivery.
  • The products to be returned must be in their original packaging, unused and undamaged.
  • After creating your return request, our customer service will provide you with the necessary guidance and initiate the return process.

Return Process:

  • Once your return request has been approved, the return process will be completed and the payment will be refunded.
  • During the return shipment, the shipping fee is on you.
  • If you have any questions about the return process, our customer service will be happy to assist you.

Safe Shopping: Our company aims to provide our customers with a safe and pleasant shopping experience. Our delivery and return policies have been created in line with this goal and aim to keep our customers' satisfaction at the highest level.

Frequently Asked Questions

What is the delivery time and is there a shipping charge?
Orders are usually processed and shipped within 1-3 business days. Cargo company and delivery time may vary depending on the region where your order is located. You can take advantage of free shipping for orders over a certain amount.
How does the return process work and who pays for the return shipping?
Siparişinizden memnun değilseniz, teslimat tarihinden itibaren 14 gün içinde iade talebinde bulunabilirsiniz. İade edilecek ürünlerin orijinal ambalajında, kullanılmamış ve hasarsız olması gerekmektedir. İade gönderimi sırasında kargo ücreti size aittir.
I want to exchange my product, how does the exchange process work?
Değişim talebinizi müşteri hizmetlerimize ilettikten sonra, size gerekli yönlendirmeler yapılacaktır. Değişim için gönderilen ürünlerin orijinal ambalajında, kullanılmamış ve hasarsız olması gerekmektedir. Değişim işlemi sırasında kargo ücreti size aittir.
When will my parcel be delivered and can I change the delivery address?
Orders are usually prepared and shipped within 1-3 business days. If you want to change the delivery address, you can contact our customer service. However, address changes may not be possible after your order has been shipped.
How long does it take to complete the refund process and how is the refund amount refunded?
İade talebiniz onaylandıktan sonra, iade işlemi en kısa sürede tamamlanır ve ödeme iadesi yapılır. İade işlemi banka işlemleri ve kargo sürecine bağlı olarak değişiklik gösterebilir. İade tutarı, ödeme yapılan yönteme veya müşterinin tercih ettiği başka bir yönteme iade edilir.

Contact Us

  • 0850 885 1709
  • WhatsApp
  • info@kir.com.tr

Follow Us

kir.com.tr: The Meeting Point of Fashion and Style

As kir.com.tr, we aim to be a platform where fashionistas can find the style and elegance they are looking for. We gain the trust of our customers by offering original designs, quality products and reliable shopping experience in women's clothing.

We Bring Fashion and Style Together: kir.com.tr offers a wide range of products that appeal to every style and taste. We offer a wide range of products from daily wear to pieces designed for special occasions, from the trends of the season to classic and timeless pieces.

Quality and Reliability: Prioritizing customer satisfaction, we select products manufactured using the highest quality fabrics and materials. Working with reliable suppliers, we offer our customers high quality and durable products.